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Join Our Team

Service Navigator

What You’ll Do


As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.

What We’re Looking For


We think the right fit is more important than direct experience. We’re looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must. If you have experience developing person-centered plans and familiarity with self-determination or self-directed care, great. If not, we’ll train you; we care more about finding someone who is excited to help our clients and fits well with our team.

Your Background 

  • Experience with the Developmental Disability Community (professional experience preferred)

  • Experience managing multiple customer relationships at once

  • History of time management and delivering high-quality work under pressure

  • Ability to work collaboratively with customers and co-workers

  • Passion and excitement for NeuroNav’s mission

  • Patient, non-judgmental, and genuine

  • Track record of working well with diverse, multi-functional teams

  • Excellent written and verbal communication skills

  • Experience and/or training in one (or more) of the following areas:
              - Self Determination Policy in California
              - Advocacy within the Traditional System
              - Person-Centered Thinking, Planning, and/or Practices

  • Experience developing PCPs and/or IEP/ITP/IPPs

  • Experience with Microsoft Office & Google Suite

  • Bachelor’s Degree or equivalent work experience

  • Licensed Clinical Social Worker (preferred)

  • Multi-lingual (Spanish preferred)

  • Must have computer, reliable high-speed internet connection, and a quiet work environment


*We are a neurodiverse and racially diverse team. We believe in creating opportunities for all and encourage neurodiverse and racially diverse applications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Position Type, Salary, & Schedule


This is a full-time position


Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home


The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.

Application Process

  • Submit your cover letter, resume, and an anonymized example of a PCP or IEP/IPP/ITP that you’ve developed (if applicable).

  • Applications will be reviewed as soon as they are received. Applications accepted on a rolling basis with priority for those submitted by April 5, 2021.

  • Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer. 

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